Skip to content

Go deeper

Deep Dives

03 pieces

ArticleFunctions

Take the business rule out of your agent's prompt

A credit, discount, or eligibility policy can live as code in GitHub and run inside the flow as a Function. You can then change and test the rule separately, and later reconstruct which version was in effect.

ArticleAI Agent

When the signal arrives, the conversation continues

A customer asks for a limit increase on WhatsApp. The person who can approve is not in that chat. With External context you pause the execution and continue the same thread when the decision arrives.