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Start from what you want to build

Use cases

Real journeys by vertical. Pick a case, understand the outcome, then follow to Docs or a Deep Dive when it is time to implement.

Retail / eCommerce1

Illustration: a person completes a purchase from their phone in a store, with the bag, the payment method, and the confirmation inside the same conversationRetail / eCommerce

Checkout and in-chat payment

Build the order, charge with whichever gateway the business already uses, and confirm the purchase without taking the person out of the conversation.

Healthcare, fitness and wellness1

Illustration: a person picks a time slot on their phone and gets the appointment confirmed in the same conversationHealthcare, fitness and wellness

Appointment scheduling and rescheduling

Turns a WhatsApp request into a confirmed appointment: the agent understands the preference, checks the calendar, and applies the service's rules.